Role OverviewThe Service Desk Operations Analyst performs a range of defined tasks assigned by supervisors, delivering timely and quality work products and services, participating in ongoing improvement activities, and collaborating with other team members to implement projects.
What You Will Do
Responsibilities include reviewing and analyzing vendor information, communicating with stakeholders, troubleshooting issues, and proposing updates to user resources. The Analyst will also participate in ongoing professional development and special projects.
Why It Might Be a Fit
The ideal candidate will demonstrate strong writing skills, exceptional time management, and the ability to establish relationships quickly. They will also be able to distill complex material, present information, and make actionable recommendations.
Requirements
- Graduation from an accredited college with a baccalaureate degree
- Two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities
- Four years of experience as described in "2" above
- A satisfactory equivalent combination of education and experience
Benefits
- Special accommodations provided to applicants with disabilities
- Veterans and service members of the U.S. Armed Forces are strongly encouraged to apply
- The City of New York is an inclusive equal opportunity employer
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