Service Desk Technician I (term-limited)

Sound Transit
Seattle, WA
Job Description
Sound Transit is seeking a Service Desk Technician I to provide end user support and ensure proper computer hardware and software operations. The successful candidate will assist users via phone and on-site support to install, upgrade, and maintain desktop and portable computer hardware, software, printers, and peripherals. The position requires a high school diploma or equivalent and two years of experience in information technology or a related field.

Requirements

  • Receives requests through the tracking system, via email or telephone for assistance on desktop and computer related problems
  • Determines severity of problems; troubleshoots, resolves or refers to appropriate technical staff
  • Participates in the acquisition, installation, upgrade, and maintenance of desktop computers, software, and related systems
  • Ensures quality customer service to client users
  • Utilizes and maintains help desk tracking systems, software, and related systems to ensure efficient help desk and customer service operations

Benefits

  • Health Benefits
  • Long-Term Disability and Life Insurance
  • Employee Assistance Program
  • Retirement Plans
  • Paid Time Off
  • Parental Leave
  • Pet Insurance
  • ORCA Card
  • Tuition Reimbursement
  • Inclusive Reproductive Health Support Services
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