Role OverviewThe Tier II Service Desk Technician provides advanced technical support to Virtumarc clients and serves as the primary escalation point for Tier I issues.
What You Will Do
Resolve complex desktop, server, and network-related problems, perform proactive maintenance, and support the stability of client environments.
Why It Might Be a Fit
Requires strong interpersonal, communication, and customer service skills, advanced troubleshooting and diagnostic skills, and the ability to manage multiple tasks in a fast-paced environment.
Requirements
- Minimum two years of relevant experience in managed services or internal IT support
- Associate degree or equivalent professional experience preferred
- CompTIA A+ or equivalent foundational certification preferred
- Microsoft desktop or Microsoft 365 certification preferred
- Cisco CCNA or equivalent networking certification is a plus
- Strong interpersonal, communication, and customer service skills
- Advanced troubleshooting and diagnostic skills
- Ability to manage multiple tasks in a fast-paced environment
- Strong understanding of IT service delivery principles
- Intermediate networking knowledge including TCP/IP, DNS, DHCP, VLANs, routing, and switching
- Understanding of CAT5/CAT6 wiring standards
- Wireless security and client configuration knowledge
- Active Directory user and group administration
- Firewall and security fundamentals
- Backup software monitoring and restore operations
- Server maintenance tasks including event log review and hardware monitoring
- Endpoint security and antivirus experience
- Desktop and hardware diagnostics including RAID fundamentals
- Mobile device configuration and support
- Ability to follow and execute detailed technical documentation
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Holidays
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