Role OverviewDeliver technical support to Omega Systems' customers and employees, maintaining high levels of customer satisfaction through timely, high-quality service. The Service Desk serves as the first line of support to ensure the stability of customer and internal IT services.
What You Will Do
Provide first-line support through desk-side, remote, and local office support services, troubleshoot applications, resolve incidents, perform maintenance, and apply bug fixes.
Why It Might Be a Fit
This role requires strong problem-solving and logical thinking skills, excellent listening, questioning, and customer service skills, and the ability to maintain composure, tact, and effectiveness under stressful conditions.
Requirements
- 2+ years of information technology experience supporting inbound Customer requests or issue resolution
- High school Diploma
- Experience with ConnectWise Manage software or a similar ticketing system
- Strong working knowledge of desktop and server operating systems (Windows, Linux, Unix, etc.)
- Proficiency with Microsoft operating systems, Microsoft Office Suite, Outlook, Word, Excel, and PowerPoint, and Microsoft desktop applications
- Experience with Active Directory account creation, password resets, group membership changes, distribution groups, and other AD functions
- Experience supporting VPN clients and VPN Administration
- Experience with Microsoft 365 Entra, Exchange Online, SharePoint, Intune
- Experience with Spam Filter Block/Allow Features
- Conceptual understanding of LAN/WAN network infrastructure
- Experience supporting applications running in an RDS environment
Benefits
- On-call rotation required
- Note: On-call rotation is required for this position.
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