Role OverviewThe Service Director leads the daily operations of the Service, Parts, and Marina departments within a high-volume marine dealership. This role is responsible for driving operational excellence, team development, financial performance, customer satisfaction, and continuous improvement across all fixed operations.
What You Will Do
Operational Leadership, Lead the daily operations of the Service, Parts, and Marina departments while maintaining alignment with dealership goals and customer expectations. Create and execute operational strategies that improve efficiency, communication, productivity, and profitability.
Why It Might Be a Fit
The ideal Service Director is a hands-on leader who turns strategy into disciplined execution. This individual builds strong teams, develops future leaders, uses data to guide decisions, and consistently improves customer experience, operational performance, and profitability.
Requirements
- 5–10 years of progressive leadership experience in marine, automotive, RV, powersports, heavy equipment, or a similar dealership environment.
- Proven success managing high-volume service and fixed operations.
- Strong understanding of technician productivity, parts operations, inventory management, and marina operations.
- Experience leading multiple departments and developing managers.
- Demonstrated ability to improve operational processes using KPIs and performance metrics.
- Strong financial and analytical skills.
- Excellent leadership, communication, and organizational abilities.
- Proficiency with dealership management systems (DMS)
Benefits
- Health, Dental, Vision, STD/LTD, and Life insurance
- Paid time off
- 401(k)
- Incentive/team bonuses
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