Role OverviewJoin our team as a Dispatcher for Heritage Home Service! You will have a dual role that involves coordinating and scheduling service requests from customers and handling trade-related administrative tasks. Your primary responsibility will be to ensure the smooth operation of service delivery by efficiently managing service requests, assigning technicians, and overseeing trade-related documentation and processes.
What You Will Do
Responsibilities include: Customer Service, Scheduling and Dispatching, Routing and Logistics, Trade Administration, Documentation and Data Management, Communication and Coordination, Emergency Response.
Why It Might Be a Fit
We are looking for someone with a high school diploma or equivalent, proven experience in a customer service or dispatching role, and excellent communication skills. You should be able to work in a fast-paced environment, remain calm under pressure, and have a commitment to maintaining accurate records.
Requirements
- High school diploma or equivalent
- Proven experience in a customer service or dispatching role
- Familiarity with trade-related administrative tasks
- Excellent communication skills
- Strong organizational and multitasking abilities
- Proficiency in using computer systems, dispatch software, and office productivity tools
- Knowledge of geographic areas and routes
- Ability to remain calm and composed under pressure
- Attention to detail and a commitment to maintaining accurate records
Benefits
- 4% 401k Match
- Health, Dental, Vision, Insurance
- Dental
- Vision
- LTD
- 120 hours of PTO
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