Role OverviewThe Service Dispatcher is responsible for receiving customers' calls and dispatching fuel service technicians. This critical role coordinates with various departments to understand and respond to customer requests, requiring excellent communication skills and professionalism.
What You Will Do
The Service Dispatcher will receive calls, discuss customer needs, obtain relevant information, and dispatch service technicians for response and resolution. They will also capture data in real-time, communicate with stakeholders, and coordinate with customers on schedules and service needs.
Why It Might Be a Fit
This role requires the ability to remain calm under pressure, prioritize requests, and communicate effectively. The ideal candidate will have some work experience in a dispatching role, excellent communication skills, and the ability to type 45 words per minute.
Requirements
- High school diploma or GED
- Some work experience in a dispatching role
- Ability to speak on the telephone or two-way radio using the English language
- Ability to type 45 words per minute
- Ability to read and interpret documents
- Ability to read and write routine reports and correspondence
- Ability to add, subtract, multiply, and divide whole numbers and fractions
- Must be eligible to work in the United States
- Must be able to meet company's employment requirements
Benefits
- Competitive pay
- 401(k) with company match
- Paid time off
- Paid holidays
- Health benefits
- Life insurance
- Bonus program eligibility
- Paid training for field personnel
- Uniforms provided for field personnel
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