Service & Engagement Team Leader

The Service & Engagement Team Leader is responsible for leading a team of hourly team members to deliver exceptional guest experiences. They will ensure every team member understands and consistently delivers on Target's guest experience commitments and consistent operations. The role involves actively observing and providing feedback, holding team members accountable while recognizing great guest experience moments.

What You Will Do

A typical day for a Service & Engagement Team Leader will include consistently delivering guest experience commitments, ensuring team members understand and deliver on guest experience commitments, actively observing and providing feedback, and reviewing area guest, financial, and team outcome metrics to identify opportunities and take action to improve.

Why It Might Be a Fit

This role may be a good fit for someone who enjoys interacting and helping others, is open to working a variable work schedule, and has strong communication and problem-solving skills.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently and with a team
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Benefits

• Comprehensive health benefits
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation