Role OverviewThe Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership.
What You Will Do
Resolve patient and family concerns, ensure feedback is appropriately acted upon, and foster a patient-centered environment that aligns with organizational goals.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of experience, a high school diploma, and strong communication and problem-solving skills. Spanish language proficiency is a plus.
Requirements
- 3-5 years of experience
- Customer service experience in a hospital setting
- High School Diploma required
- Bachelors preferred
- Ability to communicate with patients, visitors, and coworkers
- Critical thinking/problem solver
- Complaint management
- Conflict negotiation
- Cultural broker
- Self-motivated
- Excellent oral and written communication skills
- Good listener
- Professional manner
- Respectful
- Service commitment to customers
- Ability to function at a high level in a fast-paced environment
- Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint)
- Experience with EPIC and RL Feedback module a plus
Benefits
- Comprehensive benefits program
- Health
- Dental
- Vision
- Life
- Disability
- Retirement
- Attractive working conditions
- Opportunities for career growth through professional development
]]>