Role OverviewThe Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership.
What You Will Do
Resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of experience in customer service, preferably in a hospital setting, with strong communication and problem-solving skills.
Requirements
- High School Diploma required
- 3-5 years of experience preferred
- Customer service experience in a hospital setting preferred
- Ability to communicate with patients, visitors, and coworkers
- Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers
Benefits
- Comprehensive benefits program, including health, dental, vision, life, disability, and retirement
- Attractive working conditions
- Opportunities for career growth through professional development
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