Role OverviewThe Service Field Manager is responsible for ensuring the effective leadership and operational success of the service technicians. The manager will provide both strategic and tactical guidance, to achieve financial, operational and growth objectives, while keeping customer satisfaction a key priority.
What You Will Do
Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement. Collaborate with other Hiller support teams to ensure optimal operations of all Service Department functions.
Why It Might Be a Fit
5+ years' experience in service, testing and inspections of fire alarm systems preferred or closely relatable experience. Thorough understanding of workflow processes, service operation metrics and customer centric mentality.
Requirements
- 5+ years' experience in service, testing and inspections of fire alarm systems
- Thorough understanding of workflow processes, service operation metrics and customer centric mentality
- Demonstrated ability to motivate and direct others
- Familiarity with NFPA standards and local codes
- Minimum NICET Level II certification in related fire protection systems
- Factory certifications including Honeywell, Siemens and Notifier
- Effective Communication
- Active Listening
- Critical Thinking
- Complex Problem Solving
- Job Prioritization
- Task Oriented
Benefits
- Competitive compensation package
- Comprehensive benefits package
- Company-provided training, tools and equipment
- Career advancement potential within a growing company
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plans
- Company paid life insurance
- Short-term disability
- Long-term disability
- Critical illness insurance
- Accident insurance
- $150 annual boot allowance
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