Service Foreman

MacDonald-Miller Facility Solutions
Portland, OR
Job Description
At MacDonald-Miller Facility Solutions, we are seeking a Service Foreman to provide excellent customer service while driving operational efficiency. The Service Foreman will be responsible for coaching, mentoring, and training service technicians, as well as providing technical guidance and support to customers. This is a full-time position that reports to the West Portland Operations Manager and is part of a collaborative team working on various projects and initiatives to support our growing business.

Requirements

  • Coach, mentor and train service technicians
  • Provide technician guidance regarding maintenance, filter changes, trouble shoot, diagnose, and repair on all equipment and systems associated with the HVAC industry
  • Understand the processes and procedures for major repairs to systems found in commercial HVAC facilities
  • Support safety requirements, investigate injuries, review technician injury records, and work closely with Safety Coordinator
  • Consult with customers regarding resolution of problems
  • Proficient in handling employee disciplinary actions and evaluations in a professional manner
  • Provide technical assistance to Sales, Service Coordination and Technicians
  • Support and implement company policy, procedures, and guidelines
  • Assist crew in setting and obtaining goals and training
  • Understand, accept, and support MacDonald-Miller’s Operating Guidelines, Operational Beliefs and Customer Commitment
  • Perform normal Journey-level HVAC activities and additional tasks as assigned
  • Partner with AOM and service coordination in Planning, assigning, and directing work
  • Recruit, hire and train, assign, schedule, coach, counsel, and discipline employees
  • Assist with Management of staff levels to execute maintenance on time and repairs within performance standards
  • Recommend professional training and support team members’ professional development

Benefits

  • Salary and benefits administered by the local union
  • Anticipated annual compensation: $130,000–$160,000
  • Home Office will be our Portland/West Office located at 14275 NW Science Park Drive Portland, OR 97229
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