Role OverviewThe Service Lead is responsible for supervising the sales team, ensuring great customer experiences, and driving sales goal attainment. They will partner with associates to improve overall selling skills and close sales to achieve sales goals and KPIs. The Service Lead will lead a high-performing customer-facing and service-oriented team, coach and provide feedback to ensure all customers serviced in the store are given the full Burberry Experience.
What You Will Do
The Service Lead will supervise, assist, and motivate sales associates to deliver high-value experiences on the selling floor. They will manage customer flow, set the pace and standard for excellent service, and drive partnership on the selling floor between sales associates, specialists, stock associates, and operations team.
Why It Might Be a Fit
The Service Lead will be a fit for someone who is a leader by example, delivering the Burberry Experience to customers when necessary. They will be responsible for developing and retaining talented employees, recognising and rewarding performance through monthly development plans and annual performance reviews.
Requirements
- Advanced knowledge of POS system
- Previous experience with Apple mobile devices and comfortable with the use of digital tools
- 1-2 years previous supervisory or management experience in retail sales
Benefits
- Expected base salary between $26.00 and $28.50 per hour
- Commission earnings
- Discretionary bonuses
- Short and long-term incentive packages
- Company-sponsored benefit programs
]]>