Service Lead

Ampersand Brands
Overland Park, KS
Category Customer Service
Job Description
Join Lolli & Pops as a Service Lead/Keyholder and be part of a team that spreads joy and optimism through candy. As a keyholder and member of the leadership team, you will drive store-level financial and operational results, lead by example, and ensure every guest has a positive experience.

Requirements

  • Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets
  • Keep your team focused on guest engagement, sampling and sharing product knowledge
  • Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
  • Assist in training, developing and motivating team members
  • Assist the Store Manager with paperwork, ordering, inventory management
  • Maintain visual and merchandising standards and ensure store cleanliness
  • Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
  • Be a champion of Lolli & Pops inside and outside of the store
]]>