Service Line Navigator

The Service Line Navigator will act as a direct liaison between the Integrated Scheduling department and the practice/clinic, working closely with clinic Administrators, Service Line Managers, Physicians, and Chiefs. The candidate must be able to work independently, without direct supervision and be able to make decisions based on department policies, protocols, and processes.

What You Will Do

The duties include but are not limited to: Capacity Review, Visit Template Review, Decision Tree Review, Submits Service Now tickets, Facilitates Auto Dialer activities, STAT/ASAP/Urgent Referrals, Works directly with the nurse/clinic manager(s) to ensure STAT/urgent/emergent patients are scheduled in the appropriate time, Participates in clinic, Comprehensive Access, and Integrated Scheduling department meetings, Escalates concerns from the practice leadership, clinicians, physicians and surgeons to the appropriate Access and or Ambulatory leadership for prompt resolution.

Why It Might Be a Fit

The candidate must be able to work independently, without direct supervision and be able to make decisions based on department policies, protocols, and processes. The Service Line Navigator specializes in referral management and has exceptional capacity for appointing patients by working internal or external provider referrals and managing requests for stat/urgent scheduling by service line leadership and/or physicians, residents, and clinicians.

Requirements

• Minimum 2 years healthcare experience in Practice or Access Operations including Scheduling or Front Office
• Minimum 2 years scheduling within a medical practice, proficient in scheduling software and EMR systems
• Minimum 5 years experience in complex scheduling or practice operations may substitute for an Associate Degree or Accredited certificate program such as that received through technical school program
• Certified Specialist Physician Practice Management (CSPPM) within 180 Days Required
• CMA - Cert Medical Assistant Upon Hire Preferred
• CCA - Cert Coding Associate Upon Hire Preferred