Service Manager - HOLT Truck Centers

Requirements

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment
• Communicate, implement, and monitor service department policies to ensure a high level of consistency
• Monitors and controls time records, service reports, and shop maintenance activities
• Plans and assigns work, enforces policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures and working conditions
• Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop
• Manages company expenses through warranty and damage recovery
• Maintains delivery and field service fleet
• Maintains facilities to Cat Contamination Control
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards