Role OverviewThe Service Manager is a key member of the store's leadership team, responsible for supporting overall Front End Operations with a focus on front-end, e-commerce performance, and hiring. This exempt-level position reports to the Store Director and/or Assistant Store Director and directly supervises the Front End Manager, Assistant Front End Manager, and E-Commerce personnel.
What You Will Do
Oversee front-end operations and e-commerce functions, directly supervise and develop staff, partner with Store Director and/or Assistant Store Director, promote a culture of excellent customer service, and ensure compliance with customer service protocols and appearance standards.
Why It Might Be a Fit
Strong leadership, interpersonal, and customer service skills, proficiency in managing point-of-sale systems, cash procedures, and scheduling tools, effective communicator and team builder, and solid understanding of e-commerce workflows, customer expectations, and retail operations.
Requirements
- High School diploma or equivalent
- Minimum of 1 year of retail leadership experience
- Certified in food safety
Benefits
- Equal Employment Opportunity Employer
- Respectable, inclusive workplace
- Community representation
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