Service Manager

Bridgestone Americas

Any Location, GA

Category Accounting

Job Description

Combine in-depth automotive repair knowledge with exceptional people skills to manage customer relationships, select, coach, lead, train and supervise vehicle technicians, and assist with the purchase of parts, materials and equipment. Pay Range: $18.54 - $27.81.

Requirements

Assign and schedule work duties to auto service staff according to individual skill level.
Serve all automotive service needs of customers.
Oversee the hiring and training of an effective auto service team.
Ensure high teammate retention.
Maintain compliance with quality standards.
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Benefits

Medical, Dental and Vision
Paid vacation and holidays
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available

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