Role OverviewAs Service Manager, you'll be the operations lead for your store's Service Center, accountable for workflow, staffing, and KPIs to ensure every customer has the best experience. You'll be the primary service advisor, integrating sales and service experience, and holding your team accountable for delivering Trek's signature hospitality.
What You Will Do
You'll train your team, engage with customers, manage service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.
Why It Might Be a Fit
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies, and anticipate your shop's needs so both the service and sales teams are set up for success.
Requirements
- 3+ years of bicycle service center experience
- Great leadership skills and the ability to motivate and develop future leaders
- Ability to plan effectively and stay a step ahead of your shop's needs
- A commitment to delivering the best possible experience for every customer
- An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
- Proactive approach to staying up to date on industry changes and trends
Benefits
- Flexible and fun company culture
- Competitive health care
- Flexible Spending Accounts (FSA)
- Free life insurance & optional term life insurance
- Competitive vacation package
- 401(k) with match and Employee Stock Ownership Plans (ESOP)
- 12 weeks of maternity leave with 100% pay
- Paid company holidays
- Tuition Reimbursement up to $15,000!
- Employee discounts on all product
- Deep partner retail discounts
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