Role OverviewThe Service Manager is a critical member of our onsite community team, leading a team of maintenance professionals to ensure our properties meet our standards of operational excellence and uphold our company values. Our Service Managers thrive in being leaders who strive to deliver excellence across all aspects of the business including customer service, people leadership, safety, and operations.
What You Will Do
Daily monitoring and communication of the maintenance staff, schedules, on-call availability, and duties. Coordinate with the office staff to determine weekly apartment make ready and service request schedules. Complete and evaluate the daily/weekly completion of all work orders.
Why It Might Be a Fit
Must have 3 years of general maintenance experience in residential property management, with 1 year of supervisory experience preferred. Proficiency with Excel and ability to accurately perform basic mathematical functions. Strong customer service and problem-solving skills.
Requirements
- Minimum 3 years of general maintenance experience in residential property management
- 1 year of supervisory experience is preferred
- Working knowledge of HVAC, plumbing, electrical, fire protection and energy management systems
- EPA certification as well as other certifications/licenses as required by local, state or other regulations
- Willingness and ability to work weekends and maintain 24/7 on-call duties
- Maintain regular and predictable attendance in accordance with company policy to meet business and operational needs
- Must have access to reliable transportation
- High school graduate or GED
- Basic experience with Microsoft Office Suite, Internet, and other relevant applications
Benefits
- Bonus potential
- 30% rental discount at ECI properties
- Paid time off and company holidays
- 401k plus 4% company match
- Wellness plans, flexible spending accounts, and dependent care
- Participation in professional development programming, including a designated Mentor from day one
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