Role OverviewThe Service Manager oversees service operations, leads a team of technicians, and is responsible for maintaining high standards for safety, quality, productivity, and customer satisfaction.
What You Will Do
Key responsibilities include overseeing daily service department operations, supervising technicians, coordinating workflow, monitoring productivity and quality, and providing technical guidance.
Why It Might Be a Fit
The ideal candidate will be a hands-on service leader who understands equipment repair, technician management, customer service, and shop operations.
Requirements
- Previous experience managing or supervising a service department in the heavy equipment, construction equipment, aerial lift, or related mechanical service industry.
- Strong knowledge of equipment maintenance, diagnostics, and repair processes.
- Experience working with equipment such as boom lifts, scissor lifts, excavators, loaders, or similar machinery is an asset.
- Solid understanding of hydraulic, electrical, mechanical, and diesel systems.
- Proven ability to lead, motivate, and develop technicians.
- Strong organizational, problem-solving, and decision-making skills.
- Experience coordinating service schedules, parts, work orders, and customer communications.
- Understanding of service department productivity, labor costs, and profitability.
- Excellent customer service and communication skills.
- Proficiency with computers and service management software.
- Commitment to workplace safety and quality workmanship.
Benefits
- Competitive salary between $90,000–$150,000 annually, based on experience and qualifications.
- 100% employer-paid benefits, including medical insurance, dental insurance, life insurance, 401(k) retirement plan with 5% employer match, paid time off (PTO), and paid holidays.
]]>