Role OverviewThe Service Manager is responsible for customer satisfaction and overall profitability within the service department's areas of responsibility.
What You Will Do
Communicates with customers, resolves disputes, provides timely and accurate invoices, oversees human resources, and recommends replacement and repair of internal physical assets.
Why It Might Be a Fit
The candidate must have a proven track record in customer satisfaction, strong leadership and coaching abilities, and excellent verbal and written communications skills.
Requirements
- High school diploma, college, and/or tech school helpful
- Three or more years of experience with earth moving equipment parts and service in a customer contact position
- Proven track record in customer satisfaction
- Strong leadership and coaching abilities
- Positive attitude, problem solving skills
- Excellent verbal and written communications
- Basic computer skills required
Benefits
- Health, dental, and vision insurance
- 401K
- Vacation and PTO
- STD, Life, and Disability Insurance
- Paid Holidays
- Tailored Training
- Tuition Assistance/Reimbursement
- Succession Pathway
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