Role OverviewManages service operations to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control.
What You Will Do
Develops and enforces effective Service Department processes, creates annual Service Department goals and budget, develops and executes Service Department marketing plan, coordinates customer clinics, and schedules and assigns jobs to employees.
Why It Might Be a Fit
Requires 3+ years experience in Service Department operations, ability to analyze and interpret internal reports, and excellent customer service skills.
Requirements
- 3+ years experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- High School Diploma or equivalent experience
Benefits
- Medical
- Dental
- Vision
- Matching 401-K retirement plan
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