Service Manager

Manage the operations of the Service Department to provide the highest level of external and internal customer satisfaction. Work closely with other leaders and employees to ensure building operations remain safe, secure, and well-maintained.

What You Will Do

Manage service repairs, assign jobs and work areas to employees, resolve customer issues, participate in team meetings, develop and execute Service Department policies and processes, and communicate with corporate and branch personnel.

Why It Might Be a Fit

The ideal candidate will have excellent customer service skills, a general understanding of mechanical/technical terms, and the ability to manage personnel and adhere to company policies and procedures.

Requirements

• Excellent customer service skills and follow through ability
• Familiar with the equipment industry, John Deere and competitive products preferred
• General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
• Ability to manage personnel and adhere to company policies and procedures
• Ability to use standard desktop load applications, email, internet functions and Service Advisor
• Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis
• Ability to write and speak effectively to individuals and groups
• High level of attention to detail and accuracy of information
• Solid understanding of financial principles relative to Service Department operations and company business systems
• Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement
• Exhibits necessary skills to effectively manage a fast-paced environment
• Exhibits strong desire to expand personal development
• Ability to work within and promote a strong team environment across all departments
• Exhibits a willingness to accept additional assignments
• Achieves and maintains forklift certification
• Ability to travel for customer service and training as needed
• Clean driver’s record and valid driver’s license

Benefits

• Bonus Program
• Training through John Deere University
• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement
• A chance to work for the best in the business