Service Manager

Decoding HR LLC
Any Location, MO
Category Customer Service
Job Description
The Service Manager is responsible for managing day-to-day operations across our pest control service branch and ensuring seamless integration with all departments. This role includes overseeing our team of technicians, ensuring adherence to service protocols, and driving operational efficiency.

Requirements

  • Leadership: Lead by example, demonstrating servant leadership and developing high-performing teams.
  • Customer Experience: Convert customer complaints into positive experiences and opportunities for team learning.
  • Operational Oversight: Identify operational inefficiencies and implement improvements for cost savings or increased customer satisfaction.
  • Financial Acumen: Make cost-effective decisions that positively impact the bottom line based on metrics and KPIs.
  • Training & Development: Develop training programs that measurably improve team skills and performance.
  • Team Communication: Utilize communication tools and strategies to improve team cohesion and performance.
  • Safety & Compliance: Identify safety risks and implement protocols for safer work environments.
  • Technician Duties & Oversight: Ensure technicians follow internal processes, build in CRM, and perform vehicle inspections and ride-alongs.
  • Scheduling & Efficiency: Ensure efficient schedules, balance tech workloads, review schedules for training activities, and communicate schedule conflicts. Maintain branch inventory.
  • Administrative & Reporting Tasks: Complete tasks such as timecards, bonus reviews, service tickets, inventory management, review drive scores, prep for 1-on-1 meetings, and address internal issues.

Benefits

  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities
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