Service Manager

Trek Bicycle
Waldorf, MD
Job Description
As a Service Manager, you'll lead the operations of your store's Service Center, managing workflow, staffing, and KPIs to deliver a great customer experience. You'll also train your team, engage with customers, and manage service costs, all while maintaining a positive and motivational attitude.

Requirements

  • 3+ years of bicycle service center experience
  • Ability to plan effectively and stay a step ahead of your shop's needs
  • Active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends
  • Positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

Benefits

  • Flexible and fun company culture
  • Competitive health care
  • PPO & HDHP medical plan options, Dental insurance, Vision insurance
  • Flexible Spending Accounts (FSA)
  • Free life insurance & optional term life insurance
  • Competitive vacation package
  • 401(k) with match and Employee Stock Ownership Plans (ESOP)
  • 12 weeks of maternity leave with 100% pay
  • Paid company holidays
  • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
  • Employee discounts on all product
  • Deep partner retail discounts
]]>