Role OverviewThe Service Operations Coordinator is responsible for coordinating technician schedules, monitoring daily service workflows, assisting with customer needs, maintaining inventory, and ensuring important information and follow-ups don't fall through the cracks. This role serves as a key connection between our customers, service technicians, and internal teams.
What You Will Do
Coordinate daily and weekly schedules for residential service technicians, provide professional and responsive support to customers, and maintain accurate service records and operational documentation.
Why It Might Be a Fit
The ideal candidate is a strong communicator and problem-solver who enjoys working in a fast-paced environment, can confidently manage changing priorities, and takes ownership of seeing tasks through to completion.
Requirements
- 2–3 years of experience in service coordination, dispatching, scheduling, customer service, account management, field service operations, or a related role
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Strong customer service and conflict-resolution abilities
- Ability to prioritize multiple responsibilities in a fast-paced environment
- Strong attention to detail and follow-through
- Ability to problem-solve and make sound decisions when priorities change
- Proficiency with Microsoft Office
- Experience with HubSpot, Pool Brain, NetSuite, or similar business systems is a plus
Benefits
- Competitive salary
- Opportunities for growth and development
- Collaborative and dynamic work environment
]]>