Service Operations Manager

Life Fitness
Any Location, IL
Category Operations
Job Description
Join us as we empower the world to work out, creating healthier lives together. As a Service Operations Manager, you will lead the administrative and operational support functions of our field service organization, overseeing teams responsible for dispatching, third-party technician coordination, customer support, and service reporting while driving operational excellence and customer satisfaction.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field
  • 5+ years of experience in field service operations, service coordination, dispatch management, or related operational leadership roles
  • 3+ years of leadership or people management experience
  • Strong analytical, organizational, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office Suite, particularly Excel and reporting tools
  • Knowledge of service KPIs, SLAs, workforce management, and operational reporting

Benefits

  • 401(k) savings plan with 4% employer match
  • Medical, dental, and vision insurance
  • Parental, medical, and military leaves of absence
  • Paid time off, including 12 paid holidays throughout the calendar year
  • Paid vacation days beginning at 13 days annually
  • Paid sick leave as provided under state and local paid sick leave laws
  • Company paid short-term disability and optional long-term disability
  • Health savings account
  • Health care and dependent care reimbursement accounts
  • Employee and dependent life insurance
  • Supplemental life and AD&D insurance
  • Hospital indemnity
  • Identity protection
  • Legal services
  • Adoption assistance
  • Tuition assistance
  • Commuter benefits
  • Employee discounts
  • Employee assistance program that includes free counseling sessions
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