Role OverviewThe Service Operations Installation Specialist supports Scenic Door installation services from quote to completion, ensuring an exceptional customer experience throughout the process. This role coordinates installation projects, manages customer communications, supports operational programs and compliance initiatives, and serves as a key partner across Service Operations, Installation, and Learning Experience teams.
What You Will Do
Own the Scenic Door installation experience from quote through project completion, ensuring a seamless customer journey. Partner with customers, installation teams, and internal stakeholders to coordinate schedules, resources, and project execution.
Why It Might Be a Fit
You're a good fit if you have experience coordinating projects, installations, service operations, or other customer-facing programs, strong communication, organization, and relationship-building skills, and the ability to manage multiple priorities, solve problems, and adapt in a fast-paced environment.
Requirements
- Experience coordinating projects, installations, service operations, or other customer-facing programs
- Strong communication, organization, and relationship-building skills
- Ability to manage multiple priorities, solve problems, and adapt in a fast-paced environment
- Experience working cross-functionally to drive results and improve processes
- 3-5 years of experience in service operations, project coordination, customer service, installation management, sales support, or a related role
- Experience supporting compliance initiatives, operational programs, reporting, and data management activities
Benefits
- Health insurance
- Paid holidays
- Paid parental leave
- 401(k) retirement savings match
- $300 annual wellbeing account
- Better Living Day!
- Annual profit sharing
- Giving at Marvin
- Brighter Days Fund
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