Role OverviewThe Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices, and quality control programs across the Rentals and Business Operations (BOPs) product lines.
What You Will Do
Ensure compliance with applicable API standards, develop and maintain SOPs, conduct audits, develop and deliver training programs, support Operations, Base Managers, and Product Line leadership, and monitor KPIs.
Why It Might Be a Fit
The ideal candidate will have a strong background in equipment inspection, maintenance, or quality assurance, and experience implementing API standards and/or ISO quality systems.
Requirements
- High School Diploma/Equivalent
- 8-10 years of work experience
- 1-3 years of supervisory experience
- Implementing API standards and/or ISO quality systems
- A strong background in equipment inspection, maintenance, or quality assurance
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