Service Representative - Life and Retirement

Horace Mann
Any Location, IL
Category Insurance
Remote
Job Description
Horace Mann is seeking a Remote Customer Service Representative to provide exceptional customer support to educators regarding their auto and property insurance policies. The role involves handling inquiries via phone, email, and chats, proactively up-selling insurance solutions, and maintaining quality and compliance. No prior insurance experience is necessary and comprehensive training will be provided.

Requirements

  • Develop knowledge of Horace Mann Life and Retirement insurance products.
  • Handle and solve customers’ inquiries via phone, email, and chats.
  • Maintain quality and compliance within interactions.
  • Proactively up-sell and cross-sell insurance solutions.
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