Service Representative I

The Service Representative I is NetJets' presence onsite for Owners and crew at top volume airports, meeting both arriving and departing flights and ensuring all requested items are perfect for each flight. The Service Representative I ensures seamless customer service by proactively collaborating with the airport, FBO, caterers, ground, and other service providers. The role involves flexibility in adjusting schedules to flight demand to obtain optimal coverage of Owner flights, troubleshooting operational and service challenges.

What You Will Do

Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs. Troubleshoot flight arrivals and departures at FBO (and surrounding airports as needed). Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately.

Why It Might Be a Fit

Must be willing and able to work a varied schedule that can include evenings, nights, weekends, and holidays. Must be physically able to stand for long periods, able to lift to 50 lbs. when assistance with luggage is required, walk with purpose, sometimes for long distances or moving from one plane to another on a ramp in all types of weather.

Requirements

• Bachelor's in Hospitality or Aviation
• 2-4 years of experience
• Minimum of 2 years high-end hospitality/customer service experience
• Aviation knowledge
• Professional demeanor
• Excellent verbal and written communication skills
• Solid command of hospitality service to include, at minimum, proper command of language, proper introductions, table settings and basic wine and beverage service.
• Able to work independently within operational guidelines
• Apply situational awareness and able to handle stressful situations while maintaining a positive attitude
• Self-starter, diplomatic, and an effective problem solver, with high self-confidence and an outgoing personality
• Shows empathy, assertiveness, great diplomacy, and confidence in all situations
• Working knowledge of MS Word, Excel, SharePoint, MS Teams, and other functional programs.

Benefits

• Medical, Dental, and Vision benefits
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support