Service Supervisor

Tractor and Equipment
Williston, ND
Category Customer Service
Job Description
The Service Department is seeking a Service Supervisor for our Williston, ND branch. If you have the ability to work and get along well with people, to accept change quickly and be able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Requirements

  • Maintain a safe working environment and observe all safety procedures, laws, policies, and rules
  • Communicate with internal and external customers in a manner that promotes a positive relationship
  • Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction
  • Work with customers to determine source of problems
  • Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians
  • Accurately completes all necessary paperwork
  • Responsible to ensure repairs and preps are complete, on time and on budget
  • Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times
  • Works to build trust among direct reports and peers alike with reliability and credibility
  • Regularly demonstrates the Company Values and establishes accountability for self and others to do the same. Addresses behaviors that are counter to our values

Benefits

  • 401k w/ Company Match and Profit Sharing
  • Paid Vacation, Holiday & Sick Leave
  • Premera Blue Cross Medical w/Telehealth & Dental
  • VSP Vision Insurance
  • Company Paid Life, AD&D & Disability Insurance
  • Employee Assistance Program
  • Quarterly Employee Recognition Cash Program
  • CAT Products, Rental/Sales Discounts
  • Credit Union Membership is available
  • Seniority Bonus, starting at 5+ years
  • Employee Referral Bonus
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