Service Supervisor

Fairbanks Morse Defense
Houston, TX
Category Operations
Job Description
Fairbanks Morse Defense is seeking a Service Supervisor, Field to oversee field service technicians and ensure the safe, high-quality, and on-time execution of field service work in support of FMD customers. The role requires adaptability, effective communication, and the ability to manage multiple work scopes simultaneously.

Requirements

  • Plan, direct, and manage work performed by Tech Reps to optimize labor capacity, meet customer schedules, and deliver high-quality workmanship
  • Coordinate and oversee field execution activities for assigned service jobs and service projects
  • Partner with Project Managers to plan, execute, and track production and field activities on larger-scale service projects
  • Motivate, mentor, and coach employees to deliver superior customer service
  • Conduct performance assessments and recommend merit increases and promotions based on performance

Benefits

  • Competitive compensation
  • Comprehensive benefits
  • Robust 401(k) program
  • 100% tuition reimbursement for continued education
  • Performance-based annual bonus program
  • Paid time off
  • Paid holidays
  • Paid parental leave
  • Tuition reimbursement
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