Service Team Member

Michaels Stores
Any Location, IL
Category Customer Service
Job Description
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Requirements

  • Deliver friendly customer service
  • Help customers shop, locate products, and provide them with solutions
  • Provide a fast and friendly checkout experience
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs
  • Interact with others in an accepting and respectful manner
  • Cross trained in Custom Framing selling and production

Benefits

  • health insurance (medical, dental, and vision)
  • paid time off
  • tuition assistance
  • generous employee discounts
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