Service Technician - Hand Tool Repair

SouthernCarlson
Springdale, AR
Job Description
We're hiring a Service Technician who enjoys hands-on work, problem-solving, and supporting customers with expert tool service repair. This role is essential to maintaining SouthernCarlson's high standards of service by ensuring customer tools operate safely, reliably, and efficiently.

Requirements

  • Diagnose, troubleshoot, and repair pneumatic and electric power tools (nail guns, staple guns, etc.)
  • Perform preventative maintenance and ensure tools meet safety and performance standards
  • Provide hands-on training to customers on proper tool operation and care
  • Process service orders, parts requests, and required documentation accurately
  • Partner with sales and operations teams to resolve customer issues
  • Assist with customer orders and counter support as needed
  • Maintain a clean, safe, and organized service area
  • Deliver friendly, professional, and solutions-focused customer service

Benefits

  • Health, Dental, and Vision
  • 401(k) with Company Match
  • Paid Time Off and Holidays
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