Service Technician II

The Service Technician II is responsible for ensuring the overall maintenance, functionality, and appearance of the community's physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high-quality resident experience.

What You Will Do

Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds. Complete assigned work orders promptly, requesting support and reporting any delays or issues.

Why It Might Be a Fit

We are looking for a self-motivated individual who can complete assigned tasks and negotiate competitive pricing of supplies and contracted work. The ideal candidate will have experience in residential property maintenance and a working knowledge of OSHA standards and other environmental safety standards.

Requirements

• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire
• HVAC certification, preferred
• Valid driver’s license and reliable transportation, required for positions that require travel between properties
• Above average oral communication skills
• Working knowledge of OSHA standards and other environmental safety standards
• Self-motivated, able to complete assigned tasks and negotiate competitive pricing of supplies and contracted work
• Able to multi-task and prioritize work orders
• Exhibit strong attention to detail
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions
• Able to perform a variety of duties in all types of weather
• Able to lift, push, and pull up to 75 pounds
• Smartphone preferred for work purposes

Benefits

• Paid time-off policy including up to 18 days of PTO per year
• 8 hours of Volunteer Paid Time Off (PTO) each year
• Up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave
• Monthly commission opportunities and additional quarterly bonuses
• Exclusive employee discounts at Birge & Held properties
• Robust wellness program with up to $25 in monthly gym membership reimbursements
• Competitive dental, vision, and comprehensive medical plans
• 401(k) plan with competitive employer contributions
• Basic life insurance policy with the opportunity to elect supplemental life insurance
• Short-Term Disability (STD) and Critical Illness Insurance
• Monthly phone stipend of up to $50 to help cover mobile service costs
• Tuition reimbursement program
• Part of an organization consistently recognized as one of the Top Workplaces in the USA