Role OverviewManages service operations to maximize return on investment, grows profitable service labor sales, and exercises disciplined expense control. Attracts, retains, and engages department personnel.
What You Will Do
Manage the work order cycle process, sell service labor and parts, identify and execute process improvements, communicate and enforce effective Service Department processes, and ensure customer satisfaction.
Why It Might Be a Fit
The ideal candidate will have 1+ years of experience in Service Department operations, excellent customer service skills, and the ability to lead a team and hold people accountable.
Requirements
- 1+ years experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet based functions
- Ability to write and speak effectively to individuals and groups
- Ability to effectively lead a team and hold people accountable
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends as needed
- Excellent customer service skills
- High School Diploma or equivalent experience
Benefits
- Competitive Salary plus bonus
- 401K Match
- Health Benefits
- Paid Holidays and Paid Time Off
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