Role OverviewThe Service Writer ensures quality customer service and support in person, via phone, or e-mail. This role involves quoting service work, selling additional services, updating customers, and contacting them when quotes and/or work is completed with final pricing.
What You Will Do
Maintain complete job files, create repair orders, prepare shop invoicing, and interact with the service management team and technicians. Daily yard checks, logs, and updates are also required.
Why It Might Be a Fit
This role requires a self-starter with excellent customer service skills, strong organizational and time management skills, and detail-oriented individuals with strong written and verbal communication skills.
Requirements
- High School Diploma
- 5+ years' experience in a similar role
- Self-starter with excellent customer service skills
- Strong organizational and time management skills
- Detail oriented
- Strong written and verbal communication skills
Benefits
- Medical, Dental and Vision Insurance
- 401(k) with generous employer match
- Paid time off
- 10 Paid holidays
- Flexible spending account
- Optional Health savings account
- Life insurance
- Employee assistance program
- Parental leave
- Referral program
- Tuition reimbursement
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