Role OverviewThe EPG Service Writer plays a crucial role in assisting customers with their vehicle repair needs, providing excellent customer service, and acting as a liaison between customers and service-related businesses.
What You Will Do
Responsibilities include greeting customers, updating them on services required, writing repair orders, developing estimates, providing repair quotes and invoices, maintaining customer rapport, and record-keeping.
Why It Might Be a Fit
The ideal candidate exhibits a can-do attitude, approaches work with vigor and determination, and demonstrates excellence in their respective fields.
Requirements
- Experience in a similar Service writer role(s)
- Accustomed to a fast-paced environment
- Attention to detail, negotiation, and conflict resolution skills
- Ability to effectively communicate between customer and service departments
- Microsoft Excel, general knowledge (preferred)
- Be willing to work and grow in a team-oriented company
- Be able to use sound judgment and act with integrity, professionalism, and confidentiality
- Able to meet deadlines, work efficiently, and with a drive for results
Benefits
- Competitive Salary
- Health, Vision, Dental Insurance
- 401K match
- Life Insurance
- Short-term and long-term Leave
- Opportunities to grow with EPG
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