Role OverviewWe are seeking a highly motivated and goal-driven Service Writer to join our team at Winchester Equipment Co. The ideal candidate will be responsible for answering phone calls, intake of customer's description of equipment issue, repair order management, scheduling service appointments, and providing cost and time estimates for repairs. The successful candidate will have excellent customer service skills, attention to detail, and the ability to lift up to 50 lbs.
What You Will Do
The Service Writer will be responsible for answering phone calls, intake of customer's description of equipment issue, repair order management, scheduling service appointments, and providing cost and time estimates for repairs.
Why It Might Be a Fit
Our ideal candidate will be responsible for communicating the customer's concerns to the technicians, keeping the customer informed of their equipment's status, and ensuring customer satisfaction.
Requirements
- Highly motivated and goal driven
- Excellent Customer Service skills
- Excellent telephone and computer skills
- Should be able to lift up to 50 lbs.
- Attention to detail and accuracy
- Prior experience with construction equipment preferred
Benefits
- Competitive wages
- Comprehensive benefits package
- Health Insurance
- Dental Insurance
- Life Insurance
- 401(k) Retirement Savings Plan w/Company Match
- Profit Sharing Plan
- PTO / Paid Holidays
- Boot Allowance
- Training & Development
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