Role OverviewThe Service Writer is the face of Depot Connect International, ensuring customer support via phone, email, and in-person interactions. This role is pivotal in managing the service lifecycle—from initial quoting and upselling to providing real-time updates and finalizing billing.
What You Will Do
Manage the service lifecycle, provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment. Generate detailed repair orders, conduct daily yard audits, and maintain shop logs to ensure maximum operational efficiency.
Why It Might Be a Fit
The ideal candidate is a self-starter with exceptional written and verbal communication skills, a 'customer-first' mentality, and 5+ years of experience in a similar service-oriented or industrial role.
Requirements
- High School Diploma required; Associate's or Bachelor's degree preferred
- 5+ years of experience in a similar service-oriented or industrial role
- Proficient in administrative tasks, time management, and organizational workflows
- Exceptional written and verbal communication skills
- A 'customer-first' mentality
Benefits
- Medical, Dental and Vision Insurance
- 401(k) with generous employer match
- Paid time off
- 10 Paid holidays
- Flexible spending account
- Optional Health savings account
- Life insurance
- Employee assistance program
- Parental leave
- Referral program
- Tuition reimbursement
]]>