Role OverviewJoin the team at Prescott's, Inc. as a detail-oriented Service Writer. In this role, you will manage customer service requests, communicate with customers, provide estimates, and ensure accurate documentation. Your organizational skills and attention to detail will help streamline operations and improve customer satisfaction.
What You Will Do
Validate order information, process orders, dispatch sales orders, communicate with customers, prepare quotes, and maintain records of parts used and inventory levels.
Why It Might Be a Fit
This role requires strong organizational skills, attention to detail, excellent verbal and written communication skills, and the ability to manage multiple tasks in a fast-paced environment. Experience in the medical device industry or equivalent is a plus.
Requirements
- High school diploma or GED
- 2+ years of relevant prior experience as a service writer, customer service associate or similar administrative role
- Experience in medical device industry or equivalent is a plus
- Computer and data entry experience
- Proficiency in using computer software for documentation and invoicing (Microsoft Office Suite, service management software a plus)
- Basic understanding of medical equipment and terminology is a plus
Benefits
- Paid time off
- Healthcare insurance (medical, dental, and vision coverage)
- Accident insurance, critical illness, and hospital indemnity insurance
- Short term (employee paid) and long-term disability (employer paid)
- 401K plan with company matching
- Continuous learning and development - offering opportunities for training, workshops, and certifications
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