ServiceNow Administrator (Infrastructure Specialist 3)

Northcoast Behavioral Healthcare
Dayton, OH
Job Description
The Ohio Department of Job and Family Services (ODJFS) is seeking a ServiceNow Administrator (Infrastructure Specialist 3) to join their team. The successful candidate will play a key role in keeping the agency's ServiceNow environment running smoothly, supporting daily platform operations, and improving the user experience across the organization.

Requirements

  • Perform day-to-day administration of the ODJFS domain/namespace within ServiceNow using out-of-box configuration options
  • Monitor agency-specific system behavior, forms, views, lists, and user interactions
  • Maintain agency-specific system properties and configuration settings allowed under agency admin permissions
  • Create and maintain users, groups, roles, and assignment rules permitted to Agency Administrators
  • Manage onboarding/offboarding tasks for ServiceNow access in coordination with Identity and Access Management team and State IT
  • Ensure compliance with state security standards and division-specific access guidelines
  • Build, publish, and maintain Service Catalog items, variables, UI policies, and fulfillment workflows using out-of-box tools only
  • Create and manage catalog categories, icons, short descriptions, and routing assignments for ODJFS service offerings
  • Maintain approval workflows, notifications, SLAs/OLAs, and tasking within supported configuration boundaries
  • Configure and maintain Incident, Problem, Change, and Knowledge Management for ODJFS using out-of-box features
  • Support queue management, assignment logic, business rules (non-script), and form layout improvements

Benefits

  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
  • Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
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