Role OverviewJoin a Strategic Operations Project Team leading the transition of the Air Force District of Washington (AFDW) from BMC Helix to ServiceNow. As the technical authority for the ServiceNow platform, you will play a pivotal role in modernizing IT Service Management (ITSM) capabilities across AFDW and the Department of the Air Force (DAF).
What You Will Do
Design, architect, and govern enterprise ServiceNow solutions that streamline IT operations, accelerate capability delivery, and strengthen mission readiness. Your expertise in ServiceNow platform architecture, ITIL process automation, enterprise integrations, and security will directly support the modernization of critical IT infrastructure and services across the DAF.
Why It Might Be a Fit
You will work closely with Government stakeholders, business leaders, and technical development teams to establish a sustainable ServiceNow architecture that supports long-term platform growth and modernization.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field with 8+ years of relevant experience
- Active DoD Secret security clearance or higher required
- Strong background in ServiceNow platform development, enterprise architecture, and the design and implementation of ServiceNow security architecture
- Experience architecting and implementing enterprise ServiceNow solutions in cloud-hosted environments
- Experience with ServiceNow ITSM modules, including Service Request, Incident, Problem, Change, and Configuration Management
- Demonstrated expertise in ServiceNow platform engineering, ITIL process automation, and security and regulatory requirements
- Experience designing and implementing ServiceNow Common Service Data Model (CSDM) frameworks, database mappings, and Configuration Management Database (CMDB) structures
- Strong experience designing Application Programming Interface (API) frameworks and enterprise integrations to securely exchange data between ServiceNow and external systems
- Demonstrated experience optimizing ServiceNow data models, table structures, and platform performance
- Knowledge of ServiceNow AI capabilities, including Now Assist and AI agents, and their application to enterprise workflow automation
- Proven experience supporting large-scale ServiceNow implementations, platform governance, and enterprise architecture standards
- Experience leading technical design reviews, translating business requirements into architectural solutions, and guiding distributed development teams
- Strong understanding of enterprise security architecture, access controls, and platform governance
- Excellent verbal and written communication skills, with the ability to engage Government customers, business stakeholders, and technical teams at both strategic and operational levels
- Ability to provide technical leadership, establish architectural direction, and ensure ServiceNow solutions align with enterprise and mission requirements
Benefits
- Generous PTO plus 11 Federal Holidays
- Retirement Planning – 401k Fully Vested with Match
- Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
- Career Development – Annual Funds to spend on Education and Training or AI subscriptions
- Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
- Charitable Match – ABSC matches an employee’s donation to a qualifying charity
- Referral Program – We pay for internal and external referrals!
- LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program
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