Role OverviewMetaPhase is seeking a Certified ServiceNow Application Developer to support our work with the USDA National Finance Center (NFC). The developer will support ongoing ServiceNow modernization, enhancement, operations, and product deployment activities across a large federal environment. This role will help sustain current environments, improve workflows, support foundation data and CMDB-related activities, enhance ServiceNow modules, and promote solutions through the customer’s SDLC and Agile processes.
What You Will Do
Configure, enhance, and sustain ServiceNow applications and platform capabilities across multiple environments, including development, QA, training, and production. Develop and maintain ServiceNow workflows, Flow Designer flows, business rules, script includes, client scripts, UI policies, UI actions, ACLs, notifications, catalog items, and update sets.
Why It Might Be a Fit
The right candidate will have hands-on ServiceNow development experience, strong portal and workflow design capabilities, Performance Analytics experience, and a solid understanding of ServiceNow best practices in federal or regulated environments.
Requirements
- U.S. Citizenship required
- Ability to obtain and maintain a Public Trust or other required federal suitability/background investigation
- ServiceNow Certified Application Developer (CAD) certification required
- 5+ years of hands-on ServiceNow application configuration and development experience
- Full Service Portal, Employee Center, Customer Portal, or related portal development experience
- Expertise in workflow design, Flow Designer, automation, business rules, script includes, client scripts, UI policies, UI actions, ACLs, catalog items, and update sets
- Strong Performance Analytics, dashboarding, reporting, KPI, or executive visibility experience
- Experience with ServiceNow ITSM and several of the following: CSM, SPM/PPM, CMDB, ITOM Discovery, Service Mapping, ITAM/HAM/SAM, IntegrationHub, Financial Management, EPM/APM, HRSD, Service Catalog, or Service Portal
- Experience supporting federal, regulated, or FedRAMP-aligned ServiceNow environments
- Experience with Agile/Scrum delivery, story development, sprint ceremonies, testing, release management, and SDLC processes
- Strong communication, documentation, stakeholder collaboration, problem-solving, and team orientation skills
Benefits
- Competitive salary ($110K-$140K)
- Equity or stock options
- Health insurance
- Paid time off (vacation, sick leave, etc.)
- Retirement plan (401(k), etc.)
- Learning budget or professional development opportunities
- Parental leave
- Wellness programs or employee assistance programs
- Visa/relocation assistance
- Remote work flexibility
- Stipends or bonuses
- Paid holidays
]]>