ServiceNow Platform Architect

Jackhenry
Springfield, TX
Job Description
At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences.

Requirements

  • Meet with customers to identify requirements and design, configuration, testing, and deployment
  • Facilitate configuration and customization decisions of the ServiceNow platform
  • Serve as the technical advisor for the company's ServiceNow practice, overseeing all the technical aspects of all implementations, addressing technical issues, and sharing ideas and solutions
  • Design and architect integrations with client IT Operations Management tools using ServiceNow workflows, scripting and web services/REST APIs
  • Responsible for promoting the use of ServiceNow and its adoption among internal and external teams
  • Ability to guide the architecture design and implementation of the ServiceNow ITOM suite of tools
  • Serves as the Senior ServiceNow Developer responsible for implementing solution design using best practices
  • Manages and maintains the Configuration Management Database (CMDB) in ServiceNow, applying best practices for population and upkeep
  • Oversees the configuration, development, and integration of ServiceNow Discovery and IT Asset Management, ensures effective discovery, ingestion, and management of cloud environments and third-party SaaS platforms
  • Implements and optimizes ServiceNow Service Mapping capabilities to support seamless service visibility and monitoring
  • Demonstrates experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
  • Leads operational support, enhancements, and bug fixes as needed to the ServiceNow platform
  • Assists with maintaining the platform, with up-to-date patching, versioning, and platform security
  • Provides technical support to platform team and end users to include troubleshooting, implementing enhancements, and writing knowledge articles
  • Prepares presentations on the architecture and design of the different components of the ServiceNow platform of the company and its practices for technical, operational, and leadership
  • Stays abreast of ServiceNow capabilities, trends, and methodologies
  • Understands the business value needed from ITSM practices and can present the ROI results
  • Leads integration discussions, following data management, security, and platform best practices
  • Accountable for KPI's and metrics related to team service levels, project deliverables, and platform performance

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Tuition Reimbursement
  • Relocation Assistance
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