ServiceNow Platform Team Lead

HDR
Omaha, NE
Job Description
Lead the ServiceNow platform team, overseeing availability, performance, and operational health, and ensure consistent delivery practices, testing, and documentation.

Requirements

  • Experience leading teams supporting business-critical or enterprise-scale applications.
  • Experience partnering with architecture, security, or compliance teams.
  • Familiarity with vendor and contract management.
  • Experience leading service improvement or transformation initiatives.
  • Demonstrated experience administering and supporting enterprise application platforms.
  • Prior experience leading or mentoring technical staff.
  • Strong understanding of IT service management practices.
  • Ability to balance people leadership with technical and operational responsibilities.
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