ServiceNow Program Manager, Lead

631 Booz Allen Hamilton_United States
Bethesda, VA
Job Description
The ServiceNow Program Manager, Lead is responsible for guiding the ServiceNow program through its lifecycle, identifying challenges, mitigating risks, and supporting a team with vision and focus. The role involves designing, implementing, and maintaining impactful programs for Federal Government clients.

Requirements

  • 8+ years of experience in management of ServiceNow programs
  • Experience writing reports for executive leadership
  • Experience managing Federal contracts
  • Experience with integrated project schedules and critical path management
  • Experience developing and using Work Breakdown Structures and Work Packages
  • Experience developing and implementing complex contract program initiatives, change control processes, and managing technical requirements
  • Ability to review and comprehend Service Level Agreements and requirements documents
  • Ability to analyze the performance of IT services using metric analysis tools

Benefits

  • Health benefits
  • Life insurance
  • Disability benefits
  • Financial benefits
  • Retirement benefits
  • Paid leave
  • Professional development
  • Tuition assistance
  • Work-life programs
  • Dependent care
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