Role OverviewThe ServiceNOW Support Analyst will serve as a member of an Agile team focused on triaging and resolving incidents using ServiceNow. The role includes investigating and documenting incidents, supporting application releases through regression, user acceptance, and smoke testing, and creating, managing, and closing user stories throughout ongoing development cycles.
What You Will Do
Triage and resolve incidents within ServiceNow, conduct regression, user acceptance testing (UAT), and smoke testing, investigate and analyze incidents, identify root causes, and propose solutions.
Why It Might Be a Fit
Success in this role means incidents are thoroughly investigated and documented, user stories are managed effectively through the development cycle, and application releases are supported by consistent regression, UAT, and smoke testing.
Requirements
- Hands-on experience with ServiceNow
- Strong familiarity with Agile methodologies and team-based development processes
- Proven ability to independently investigate and analyze problems and incidents
- Ability to adapt quickly to new systems and processes and learn with minimal supervision
- Strong attention to detail with the ability to maintain thorough and accurate documentation
- Effective and proactive communication skills, particularly when communicating issues, delays, or project risks
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